All returns must be made within 30 days of receipt.
All products must be new, unused, and have original boxes, packaging, and hardware.
Restocking Fee: Round trip shipping and handling is deducted for all returns.
Damages must be reported within 7 days of receipt with images for investigation and documentation. We will issue a replacement, and we don't accept returns for most damaged or defective goods.
Please email firstname.lastname@example.org or contact us with your order number at Contact Us to initiate a return.
All conditions must all be met.
Your return is considered a remorse if you change your mind and wish to return your purchase. Please be advised that you are responsible for all shipping and handling costs (outbound and return), and this amount will be deducted from your refund. We will provide you with pre-paid labels when applicable. You are responsible for arranging the return shipment, and we do not pay for pick up. You can also use your own carrier if you prefer.
All returns must be received in new condition and include all hardware and instructions. Returns shipments must be sent back to us within 30 days from the time of authorization. Returns must have all original packaging: Box, Interior Foam, Plastic. Customers are responsible for packing and bringing their boxes/products to the facility for small parcel products. Customers are responsible for loading all products onto the truck for return freight shipments.
We recommend that you pack your return with additional packaging if needed, because our packages are only designed for safe shipping in one direction; the package integrity may not be stable enough for the return shipment on its own.
All orders not in stock at time of order will be placed on back order unless customer specifies otherwise. Orders not in stock may also be cancelled and or refunded. Back orders will automatically be filled as the product becomes available. You will be notified only if your back order has been outstanding for more than (4) weeks. Special orders will be accepted for products which are available through manufacturers we currently carry.
The following products and categories or products are not returnable and are final sale: Floor Samples, Custom-made products, special ordered products, rugs, sheets and bedding, one-of-a-kind art, auctions, and any product that is marked as final sale on the product listing, invoice, or quote.