Please review the below information before proceeding with your return request
All products must be new, unused, and have original boxes, packaging, and hardware.
All returns must be received in new condition and include all hardware and instructions. Return request must be initiated within 30 days of delivery. Returns must have all original packaging: box, interior foam, plastic.
Customers are responsible for all LTL return freight shipment.
Once a return is received at our facility, the merchandise will be inspected to make sure all of the above conditions are met. After inspection, we will issue the refund less any shipping charges and taxes. Any added shipping charges such as expedited shipping, special day, or special requests will not be refunded. The complete process may take two weeks.
Damages must be reported within 7 days of receipt with images for investigation, documentation to assist with faster returns. We will issue a replacement, refund, discount or store credit depending on the extent of damage.
Natural raw materials used for construction of furnishings will have variations in areas such as (but not limited to) color, pattern, grain and texture. This includes substances such as wood and leather. These variations may appear in different surfaces of a single item, an area of a product when compared with that same area on an identical product, or on differing surfaces of different pieces of a matching set.
Have more questions/concerns?
Please use the form below for further assistance.
We may update our return policy at anytime without notice as business demand changes.