Shipping & Returns

                      

 Note: Most items/brands depending on availability, weight, location, may ship directly from our manufacturers/suppliers/partners warehouse. Bundled products from different brands may arrive separately on time without extra cost or charge.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipping/Freight & Back orders (Computers & Consumer Electronics Department)

Getting it faster from us! With our supplier's 4 strategically located national warehouses (Harrisburg, PA; Chicago, IL; Fresno, CA; and Atlanta, GA), we can reach 99.9% of the nation's buying power index in 1-2 days FedEx Ground.

Orders received by 5:00 PM local time ships same day in most cases. Shipments are F.O.B. from warehouses in (Harrisburg, PA; Chicago, IL; Fresno, CA; and Atlanta, GA).

Large screen TVs and other heavy, bulky or oddly shaped items may incur significantly higher freight charges than are shown. Please contact us for more information at info@streetsmall.com

Orders shipping outside the Continental US do not qualify for free freight. For LTL carrier shipments, contact us for a freight quote

Back orders: (Computers & Consumer Electronics Department)

All orders not in stock at time of order will be placed on back order unless purchase specifies otherwise. Orders not in stock may also be cancelled and or refunded. Back orders will automatically be filled as the product becomes available. You will be notified only if your back order has been outstanding for more than (4) weeks. Special orders will be accepted for products which are available through manufacturers we currently carry. All special orders require a hard copy, non-cancel-able purchase order and may be subject to certain other restrictions.

Policies: Defective Products

Defective product must be in original factory carton with all original packing materials 

The Return Authorization number must be on the shipping label, not the carton. Please do not write on the carton.

Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.

Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused. Credits based on purchase price or current price, whichever is lowest. 

Any deviation from return policies will result in the product being returned to you with no credit issued. 

Damages:

Our DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

  • Note any damages on the receipt.
  • Refuse the shipment (if possible) so that it is returned to us for freight claim processing.
  • For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. 

If damaged item is accepted via UPS/Fed Ex Ground, contact our sales/customer services Department for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 24 hours, and alert us of the issue. 

Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.

Discrepancies:

Upon receipt of merchandise, you have three (3) business days to fax or use any other overnight method to reply in writing as to any discrepancies to returns@streetsmall.com, info@streetsmall.com 

Warranties - In General

Product warranties are provided by the manufacturer. We administer the individual manufacturer warranty, which may include returning defective products to us, sending products to a factory authorized repair center, or factory direct returns. We must abide by the return policies dictated by our suppliers/manufacturers.

We reserve the right to modify the above terms and conditions at any time without notification.